How to delete your account and data — Orqenza

Last updated: May 13, 2026

This page explains, step by step, how to permanently delete your Orqenza account and all associated personal data. Deletion is a right granted by the Brazilian LGPD (Law 13,709/2018, Art. 18, VI) and by the Meta platform requirements.

Delete my account inside the app

Go to https://orqenza.com/login and sign in with your email and password.
In the side menu, click Profile (or click your name at the top of the screen).
Scroll down to the Privacy and account section.
(Optional, recommended) Click "Download my data" — you'll get a .json file with all your information before deletion.
Click "Delete my account".
In the confirmation modal, type APAGAR in the field and confirm.

That's it. Your session is ended immediately and your account is locked.

What is deleted

When you confirm the deletion, we immediately remove:

Personal data: name, email, phone, CPF, address
Businesses and brands registered
Connected channels (Meta/Facebook/Instagram, LinkedIn, etc.) — access tokens are revoked
Posts, campaigns and schedules created on the platform (internal app records)
Conversation history from the multichannel inbox
Personas, agents and flow configurations
Metrics, analytics and performance logs tied to your account
Active sessions and auth tokens

Your Stripe subscription is cancelled immediately, with no future charges.

What is NOT deleted (because it doesn't live on our servers)

Important: posts and content that have already been published to your social networks (Facebook, Instagram, LinkedIn, etc.) remain on those platforms, in your social network account — they are not ours to delete.

What happens is:

Orqenza loses access to your channel (we revoke the OAuth token)
The tracking, metrics and analytics of those posts on our platform are deleted
The content itself stays published on your Instagram/Facebook/etc. account

To delete posts that are already published, you need to do it directly on the social network's platform or through Meta/LinkedIn's own Help Center.

Future scheduled posts that haven't been published yet are cancelled automatically along with the deletion.

What is retained (and for how long)

Due to legal and tax obligations, some financial records are kept in anonymized form after deletion:

Data	Retention	Legal basis
Payment transactions (invoices, receipts)	Up to 5 years	LGPD Art. 16, II; Tax Code
Security audit logs	6 months	LGPD Art. 16, I (legal obligation)

These records do not contain identifiable personal data after deletion — only aggregated values and anonymized identifiers.

I can't access my account

If you forgot your password or lost access to your registered email, send a manual request:

Email: privacidade@orqenza.com Subject: Account deletion request Body: include the registered email and any other information that helps confirm ownership (name, CPF, company name).

We reply within 15 business days, in accordance with LGPD Art. 19.

Privacy questions

For any additional questions about data processing, contact our Data Protection Officer at privacidade@orqenza.com.